martial arts school

Black Belts of the Front Office

Focus on “Frictionless” Customer Service. What intrigue me the most of professional organizations like MAIA, Satori System, Premier Martial Arts, PerfectMind amongst others, was their focus on front office personnel and processes. Their emphasis on ensuring a seamless process in the solicitation and on-boarding of all new students is what is making or breaking the on-going success of martial arts schools across North America, especially during these COVID uncertain times.

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